Need Help?
The ICBC Markets support team is here whenever you need assistance. From setting Stop-Loss levels and updating account information to answering general trading questions, our specialists deliver prompt support and personalized solutions. Contact us anytime for fast, dependable assistance.
Bonus Integrity Policy at ICBC Markets
We maintain strict standards to ensure all promotional bonuses are used fairly and as intended. ICBC Markets continuously monitors trading activity to identify abuse or manipulation of bonus funds.
The actions listed below are considered breaches of our Bonus Abuse Policy and may result in investigation:
- Creating multiple accounts with inconsistent personal or payment details
- Using the same bank account or payment card across multiple accounts
- Requesting chargebacks or reversing previously approved deposits
- Opening accounts solely to obtain bonuses or promotional incentives
- Applying exploitative trading techniques (such as risk-free strategies or hedging) to misuse bonus funds
If Abuse Is Identified, ICBC Markets May:
- Void profits generated from improperly used bonuses
- Permanently terminate affected accounts
- Retain balances associated with fraudulent or abusive behavior
- Limit or deny access to future promotions
These actions help preserve fairness and protect the integrity of all promotional programs. For additional details, please contact our support team.
Legal Framework & User Terms
- Liability Limitations
ICBC Markets is not liable for direct or indirect losses arising from the interpretation or application of this policy, including financial losses, missed profits, or data inaccuracies. - Applicable Law & Jurisdiction
This policy is governed by ICC ADR Rules and the laws of Saint Vincent and the Grenadines. ICBC Markets reserves the right to pursue legal remedies in other jurisdictions where appropriate. - Platform Usage License
By opening an account, you are granted a limited, non-exclusive right to access and use the ICBC Markets platform. Any reproduction, distribution, or modification of platform content without written authorization is strictly prohibited. - License Suspension or Termination
Access to the platform may be limited or revoked if false information is provided or platform rules are breached. This may include restricted access to content or funds.
Risk Disclosure
Trading with ICBC Markets involves risk, including the possibility of losing part or all of your invested capital. Only trade with funds you can afford to lose.
Dispute Resolution
We strive to resolve disputes through direct communication. If internal resolution is unsuccessful, either party may initiate arbitration under ICC ADR Rules, with decisions being final and binding.
Online Safety & Protection of Minors
ICBC Markets does not knowingly collect personal information from individuals under the age of 18. Our services are intended for adults, and guardians are encouraged to supervise minors’ online activity.
Educational Tools & Investment Disclaimer
Charts, analytical tools, and educational materials are provided for informational and educational purposes only and do not constitute personalized investment advice.
Information Accuracy
While we aim to provide accurate and up-to-date information, ICBC Markets does not guarantee complete accuracy. Independent research is always recommended before trading.
Service Modifications
We may update, suspend, or modify platform features, tools, or content at any time without prior notice.
Third-Party Integrations
The platform may offer access to external services. ICBC Markets is not responsible for technical issues, errors, or losses caused by third-party providers.
Transaction Monitoring & Access Controls
Platform access, account activity, or transactions may be restricted or suspended if suspicious behavior or policy violations are detected.
Regional Availability Restrictions
Certain services, features, or promotions may be unavailable in specific regions due to regulatory requirements. Refer to our Terms or contact support for region-specific information.
Questions or Need Clarification?
For more information regarding any policy or procedure, contact support@icbcmarkets.com. Our commitment is to maintain a transparent, secure, and fair trading environment for all clients.