{"id":1064,"date":"2026-03-03T10:09:09","date_gmt":"2026-03-03T07:09:09","guid":{"rendered":"https:\/\/nlp6.mycube.kz\/complaints-dispute-policy\/"},"modified":"2026-04-01T16:54:06","modified_gmt":"2026-04-01T13:54:06","slug":"complaints-dispute-policy","status":"publish","type":"page","link":"https:\/\/nlp6.mycube.kz\/fr\/complaints-dispute-policy\/","title":{"rendered":"Politique des Plaintes et Litiges"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_9ccc05f2 height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><nav class=\"g-breadcrumbs us_custom_183ff87a has_text_color separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/nlp6.mycube.kz\/fr\/\"><span itemprop=\"name\">Accueil<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>Politique des Plaintes et Litiges<\/h1>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:25px\"><\/div><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1\" href=\"\/platform.html\"><span class=\"w-btn-label\">Commencez \u00e0 trader aujourd\u2019hui<\/span><\/a><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"734\" height=\"320\" src=\"https:\/\/nlp6.mycube.kz\/wp-content\/uploads\/2026\/02\/gr-page.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/nlp6.mycube.kz\/wp-content\/uploads\/2026\/02\/gr-page.png 734w, https:\/\/nlp6.mycube.kz\/wp-content\/uploads\/2026\/02\/gr-page-300x131.png 300w\" sizes=\"auto, (max-width: 734px) 100vw, 734px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator hide_on_tablets hide_on_mobiles size_custom\" style=\"height:3rem\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default reversed stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container\"><div class=\"vc_column-inner type_sticky\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_6df4bc3a has_text_color via_flex valign_top type_boxes stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_d99ff950\"><div class=\"wpb_wrapper\"><section class=\"l-section wpb_row height_auto width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row side-a via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Autres Politiques<\/h5>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:30px\"><\/div><div class=\"wpb_text_column us_custom_6df4bc3a ulmoy2 link-ul has_text_color\"><div class=\"wpb_wrapper\"><ul>\n<li><a href=\"\/fr\/risk-disclosure\/\">Divulgation des Risques<\/a><\/li>\n<li><a href=\"\/fr\/kyc-process\/\">Proc\u00e9dures KYC<\/a><\/li>\n<li><a href=\"\/fr\/bonus-terms-and-conditions\/\">Termes et Conditions des Bonus<\/a><\/li>\n<li><a href=\"\/fr\/terms-and-conditions\/\">Termes et Conditions<\/a><\/li>\n<li><a href=\"\/fr\/cookie-policy\/\">La Politique de Cookies<\/a><\/li>\n<li><a href=\"\/fr\/privacy-policy\/\">La Politique de Confidentialit\u00e9<\/a><\/li>\n<li><a href=\"\/fr\/complaints-dispute-policy\/\">Politique des Plaintes et Litiges<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container ulmoy\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Proc\u00e9dure de r\u00e9solution des litiges<\/h5>\n<p>icbcmarkets.com, exploit\u00e9 par ICBC Markets Management Ltd \u00ae2026 et bas\u00e9 \u00e0 Londres, Royaume-Uni, s\u2019engage \u00e0 r\u00e9soudre les litiges d\u00e9coulant de notre Accord par le biais d\u2019un dialogue constructif. Si une r\u00e9solution amiable n\u2019est pas atteinte, le litige peut \u00eatre soumis \u00e0 un arbitrage confidentiel par un seul arbitre conform\u00e9ment aux r\u00e8gles ICC ADR. La d\u00e9cision de l\u2019arbitre sera d\u00e9finitive et contraignante pour les deux parties.<\/p>\n<p>L\u2019arbitrage se d\u00e9roulera en anglais et pourra avoir lieu \u00e0 Saint-Vincent-et-les-Grenadines ou dans tout autre lieu mutuellement convenu. Cela garantit que le processus d\u2019arbitrage dispose d\u2019une juridiction exclusive, excluant l\u2019intervention des tribunaux locaux des pays respectifs des parties, conform\u00e9ment \u00e0 l\u2019accord d\u2019arbitrage.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:30px\"><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h5>Gestion des r\u00e9clamations<\/h5>\n<p>Lors de votre inscription sur ICBC Markets, vous \u00eates tenu de fournir des informations d\u2019identification sp\u00e9cifiques et \u00eates responsable de la s\u00e9curit\u00e9 de votre identifiant et de votre mot de passe de compte. Vous \u00eates responsable de tout pr\u00e9judice r\u00e9sultant d\u2019une utilisation impropre ou non autoris\u00e9e de votre compte.<\/p>\n<p>Vous acceptez de fournir des informations exactes et compl\u00e8tes lors de l\u2019inscription et de ne pas d\u00e9former ou dissimuler votre identit\u00e9. Si vous vous inscrivez au nom d\u2019une entit\u00e9 commerciale, vous confirmez avoir l\u2019autorit\u00e9 n\u00e9cessaire pour engager cette entit\u00e9 dans le pr\u00e9sent Accord. Nous maintenons la plus stricte confidentialit\u00e9 de vos informations, comme d\u00e9taill\u00e9 dans nos politiques d\u2019inscription et de confidentialit\u00e9.<\/p>\n<p>Chez ICBC Markets, nous accordons la priorit\u00e9 \u00e0 une gestion efficace et transparente des r\u00e9clamations pour nos clients de d\u00e9tail actuels et potentiels. Nous tenons un registre de toutes les r\u00e9clamations et des mesures prises pour les r\u00e9soudre. Notre objectif est de traiter les pr\u00e9occupations des clients de mani\u00e8re \u00e9quitable et coh\u00e9rente, en nous engageant \u00e0 fournir un service client sup\u00e9rieur.<\/p>\n<p>Pour toute r\u00e9clamation ou pour initier une proc\u00e9dure de r\u00e9solution des litiges, veuillez nous contacter \u00e0 l\u2019adresse complaints@icbcmarkets.com.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"AccueilPagesPolitique des Plaintes et Litiges Commencez \u00e0 trader aujourd\u2019huiAutres Politiques Divulgation des Risques Proc\u00e9dures KYC Termes et Conditions des Bonus Termes et Conditions La Politique de Cookies La Politique de Confidentialit\u00e9 Politique des Plaintes et Litiges Proc\u00e9dure de r\u00e9solution des litiges icbcmarkets.com, exploit\u00e9 par ICBC Markets Management Ltd \u00ae2026 et bas\u00e9 \u00e0 Londres, Royaume-Uni, s\u2019engage...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1064","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/pages\/1064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/comments?post=1064"}],"version-history":[{"count":2,"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/pages\/1064\/revisions"}],"predecessor-version":[{"id":1066,"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/pages\/1064\/revisions\/1066"}],"wp:attachment":[{"href":"https:\/\/nlp6.mycube.kz\/fr\/wp-json\/wp\/v2\/media?parent=1064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}